Shipping policy

Where we ship

Bind Barn ships to the contiguous 48 United States and Washington, DC. We accept PO box addresses, which are served through USPS.

We do not currently ship to Alaska, Hawaii, U.S. territories, military addresses or international destinations. Local pickup and local delivery are not available.

Shipping rates and services

Shipping costs are calculated at checkout based on your order and delivery address. We offer USPS Ground Advantage.

We do not currently offer free shipping or expedited shipping.

Processing time

Orders typically ship within 1 business day, Monday through Friday, excluding holidays. Orders placed late in the day typically ship the next business day. Orders placed on weekends or holidays are typically shipped on the next business day.

If an unexpected issue delays your order, we’ll contact you with an updated shipping estimate.

Processing time is separate from carrier transit time. Estimated delivery dates are not guaranteed.

Tracking your order

You’ll receive a shipping confirmation email with tracking information when your order is fulfilled. Tracking may take time to update after the label is created and the carrier receives your package.

Address changes and undeliverable packages

Please check your shipping address carefully before completing your order.

If you need to make a change, email hello@bindbarn.com as soon as possible. We can update your address before your order ships.

If a package is returned because the address you provided was incorrect or incomplete, you are responsible for the cost of reshipping it. If Bind Barn made the address error, we will cover the reshipping cost.

For other undeliverable or returned-to-sender packages, please contact us so we can review the circumstances and arrange the next steps.

Delayed, lost or damaged shipments

If your package is delayed or appears to be missing, email hello@bindbarn.com with your order number. We’ll review the tracking and work with the carrier to investigate. A delay alone does not mean a package is lost.

If your items arrive damaged, please email your order number and photos of the damaged items and packaging. Keep the items and packaging while we help resolve the issue.

For a shipment confirmed lost or items that arrive damaged, Bind Barn will provide a replacement at no additional cost. If a replacement is unavailable, we will issue a refund for the affected items and any applicable shipping charges.